FAQ

COVID-19 Frequently Asked Questions

Is DTC Open?
Yes.  At this time DTC is open with reduced hours and for curbside pickup only.  Our current hours are Monday through Friday 9am-4pm.

How do I place an order for curbside pickup?
Please call or email ahead with your sales or rentals request.  Our staff will put together an order for you and email you a copy of it via DocuSign.  DocuSign will also allow you to provide your credit card information to pay for your order in advance.

Can I pay with cash upon pickup?
Not at the moment.  We only accept credit card or check payments at this time.

Where do I pick up my order?
Please drive up to our yard (the red gate adjacent to our building) and call us upon arrival.  We will bring your order out to you.

Can you help me load or unload my car?
For safety reasons, our staff is not allowed to load or unload your car for you.  We will wheel or carry your items out to you.

Do I need to wear a mask when picking up or returning items?
Yes.

What are your safety and sanitizing protocols during this pandemic?

  • Our staff will wear masks at all times, wash their hands frequently, and maintain 6′ social distancing.
  • Rental lighting & grip equipment will be quarantined for a minimum of 72 hours upon return.
  • Trucks interiors & frequently-touched exteriors (like door handles) will be disinfected between users upon return.
  • Equipment will be sanitized before your rental pickup.

 

GENERAL FAQ

Who do I call if I need emergency assistance?
During our office hours, please call our office and select option 2 for rentals.
After hours, please call our office and select option 9.  This will forward your call to a member of staff who can assist you.

Do you deliver?
Yes.  We deliver anywhere in the bay area and sometimes beyond.  Our rates are based on distance traveled and the time of delivery.  After-hours delivery & pickups will incur an additional hourly surcharge.  Please see your rentals or sales associate for pricing details.

What size vehicle do I need to pick up the equipment?
Lighting and grip gear comes in a large range of sizes.  Even a small order can fill up a car pretty quickly.  For example, something as standard as a 4x Solid Floppy will barely fit in a car because its dimensions are 4′ x 4′.  If vehicle size is a concern, be sure to ask us about smaller options.

Do you provide ratchet straps or tie-downs?
Customers should provide their own ratchet straps and tie-downs for loading their vehicles.  However, we do have some available for rent or purchase if you need them.

I have a complicated rig to set up.  Can you help me?
Our talented team has strong lighting backgrounds and skills and we love to problem solve.  That being said, we highly recommend that you hire a key grip to ensure the safety of your production crew and talent for any complicated rigs.  Don’t know any grips?  We can help you find one!

What’s the difference between HMI and Tungsten?
The main difference between HMI and Tungsten is that HMIs match the color temperature of daylight (5500deg K), and tungsten is much warmer (3200deg K).

How much power do I need?
Watts = Volts x Amps.  If you’re using house power, take the wattage of your light(s) and divide by 110volts (or 100 to give yourself a safety cushion) to figure how many amps you need.  For example, a baby 1K is 1,000 watts.  1,000 watts divided by 100 volts equals 10 amps.  House circuits are usually 15 or 20amps each, so if you have a light that’s going to use all 20amps, like an M18 HMI, make sure nothing else is plugged into that same circuit.

Do I need a generator?
Power needs vary based on how many lights you want to use at the same time, and how many circuits are available to you.  LEDs and Fluorescents are great because they require fewer amps to power, so you can use more of them on one 15 or 20amp circuit.  But if you have a light that needs more than 20amps, or that runs on 220/240 volts, then you need a generator.

I need a generator, but putt-putts are too loud.  Do you have something quieter?
Yes.  We have two types of Voltstack generators available for rent.  Voltstacks are actually large batteries that we send out fully charged.  They don’t run on gas and they are very quiet, so you can use them safely inside of a building or when sound is an issue.  We currently have a 2K and a 5K Voltstack available for rent.

RENTAL & TRUCK FAQ

What do I need to rent?
For Rentals, DTC requires standard production insurance.
For vehicle rentals, additional auto coverage is required.
5 and 10 ton trucks require a Class A Drivers License.
Rental Requirements (PDF)

What are the truck dimensions?
This PDF includes dimensions for all of our vehicles available for rent.
DTC Truck Dimensions.pdf